TWO YEAR FAIR USE WARRANTY.
Treat our gear well and it will last you for years. If your SUP goes wrong in the first 36 months due a manufacturing defect, we will repair or replace at no cost to you, and provide a replacement board (subject to stock availability) whilst we investigate or repair.
30 day no quibble return.
We all make mistakes. We want paddlers who really want to paddle on our gear.
If you've made a mistake, you can return your McConks gear in as new, resaleable condition
for a full no quibble refund. The only thing you pay is the return shipping.
Continents shipped to: 3
Countries delivered to : 19
Percentage of customers who are professional paddlers : 18%
Number of SUP packages returned under 30 day no quibble return: 1
Number of SUP packages changed / upgraded under 30 day no quibble return policy : 2
Number of SUP packages returned under warranty: 2 (<0.5%).
Satisfied customers: ALL of them!
YOU MUST READ THE USER GUIDE BEFORE USING ANY OF OUR PRODUCTS
DISREGARDING ANY OF THE SAFETY PRECAUTIONS AND INSTRUCTIONS CONTAINED IN THE USER GUISE AND/OR ON THE PRODUCT MAY RESULT IN INJURY... INCLUDING THE POSSIBILITY OF DEATH.
NEVER GO PADDLE-BOARDING IN SEVERE WEATHER OR WATER CONDITIONS THAT MIGHT AFFECT YOUR ABILITY TO STEER THE BOARD OR RETURN TO SHORE. NEVER ALLOW MINORS TO USE THIS BOARD WITHOUT ADULT SUPERVISION.
NEVER CONSUME ALCOHOL OR ANY OTHER SUBSTANCE THAT MAY IMPAIR YOUR COORDINATION, JUDGEMENT OR ABILITY TO SAFELY PADDLE THE BOARD.
NEVER USE THIS BOARD BEYOND YOUR SKILLS OR ABILITY.
NEVER USE THIS PRODUCT AFTER SUNSET, BEFORE DAWN OR AT ANY TIME IN POOR LIGHTING.
CHECK LOCAL LAWS AND REGULATIONS REGARDING PROPER AND SAFE USE OF THIS PRODUCT.
NEVER LEAVE BOARD EXPOSED TO DIRECT SUNLIGHT WHEN OUT OF THE WATER.
NEVER LEAVE A DECK PAD EXPOSED TO DIRECT SUNLIGHT.
DO NOT STORE PADDLE BOARD IN A BOARD BAG FOR EXTENDED PERIODS OF TIME.
TIGHTEN AIR VALVE BEFORE TAKING BOARD INTO THE WATER. LOOSEN AIR VALVE AFTER USE TO RELEASE AIR PRESSURE.
REGULARLY INSPECT AIR VALVE FOR TEARS AND/OR DAMAGE BEFORE USE.
McConks warrants its products to be free of defects in either materials or workmanship for a period of 1 year from the date of purchase. This warranty covers only the original retail customer when the product is purchased directly from McConks or any authorised dealer, and may not be transferred.
This warranty does not cover any damage that may be a result of normal wear
and tear, misuse of the product, abuse, unauthorised modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set-up, use in commercial, rental or teaching environments, or any other irresponsible use.
THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL, OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL MCCONKS BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or economic losses. McConks shall not be liable for contribution or indemnification, whatever the cause.